Guidelines for Service Adjustments and Reversals

We are committed to ensuring your satisfaction with our yacht rental and club services. These guidelines outline the procedures and conditions for requesting adjustments or reversals of services to ensure a fair and efficient process.

Eligibility for Service Adjustment or Reversal

You may request an adjustment or reversal of services within a defined timeframe, subject to certain criteria. These criteria are detailed within these guidelines, and we aim to make the process as straightforward as possible.

Procedure for Service Adjustment or Reversal

To request a service adjustment or reversal, please get in touch with our customer support team. They will guide you through the necessary steps and provide the required information for a smooth resolution.

Resolution via Refunds or Service Modifications

Upon receiving and reviewing your request for a service adjustment or reversal, we will determine whether a refund or a modification of the service is appropriate, based on the circumstances and our guidelines. Our goal is to ensure your complete satisfaction.

Responsibility for Costs Associated with Adjustments or Reversals

You may be responsible for any expenses related to a service adjustment or reversal, unless specifically stated otherwise. Please refer to the conditions outlined in our guidelines for further details.

Updates to These Guidelines

These service adjustment and reversal guidelines may be updated from time to time. Please check them periodically to stay informed of any changes or new procedures.